Our Policy

Our Guaranteed
We meticulously select only the best fishes, corals or invertebrates, place them in our tanks for a few days, and when orders come, we screen the healthy stock for shipping. Before the box is sealed for departure, we do final inspection on each box to ensure the container and the live stock inside are in excellent conditions.

Our Packing
Styrofoam box and with ice placed to maintain the ideal temperature. All fish are packed according to species in double plastic bags. Packed in strong carton box. Fish are oxygenated to last a minimum of 48 hours.

D.O.A.
We regularly check the DOA with our customer and we gladly report that since we started there is less than 5% DOA per shipment due to our strict selection process. We ask customer to absorb the first 5% of DOA losses.
All DOA above 5% or other issues should be reported no later than 24 hours along with photo documentation.
DOA causes by delayed flight or negligence / mishandling by the carrier, should be directed to the carrier.

Additional Charge

Packing Charges
Document & Handling Charges
Certificate Of Origin ( form - A )
Freight Rate
US$ 10.00 / box ( regular box ) or US$ 12.00 / big box
US$ 50.00 / shipment
US$ 30.00 / shipment
Varied depending on destination, Airlines and Weight

Payments
Requires prepayment, i.e., bank transfer or deposit to our account before the order can be processed for direct shipment or if we feel necessary and will apply to anyone without reason.
We will give a sales estimate of the amount ordered ( Proforma Invoice ) and let the customer know beforehand the amount to be deposited.

Our Bank
Beneficiary
Bank Name
Account No
Swift Code
ATMA BUDI
BANK MANDIRI-BANYUWANGI BRANCH, INDONESIA
143-00-0468303-1
BEIIIDJA 018